Customer Service

2014 Holiday Shipping Deadlines


For delivery by December 24th, please refer to the following order deadlines by service type:
USA Ground: Order by Dec. 15, 3pm EST
USA Overnight: Order by Dec. 24, 3pm EST
International Standard: Order by Dec. 8, 3pm EST
International Express: Order by Dec. 15, 3pm EST



Privacy Policy


We will never share your personal information with anyone, under any circumstance.

Security Policy

Your online transactions with store.jfklibrary.org are secure. We use SSL technology, allowing safe Internet transmission. This makes your use of a credit card over the Internet as safe as placing an order over the telephone or in our store.

Return Policy

We want you to be completely satisfied with your purchase!

To ensure excellent customer service with regard to returns and exchanges please contact us directly. Customer Service phone support is available 7 days a week, 9:00am to 5:00pm Eastern Standard Time, by dialing 1-866-JFK-1960, extension 41533. (1-866-535-1960, ext. 41533.) We are closed on Thanksgiving, Christmas, and New Years Day. Email us at jfkmuseumstore@nara.gov

You may call us to modify or cancel your order for any reason until your order has shipped. Once it has shipped you may return it to us upon receipt if you choose. Items from your order may be returned up to 90 days from the date the order was placed. Returned items must be in unwashed, unworn, unused condition. Please note that the customer is responsible for any return shipping fees. We recommend that you return your order via a trackable carrier as the customer is responsible for loss or theft during the return process. The original shipping fee is non-refundable.

If your order contains incorrect or damaged merchandise we will replace it at no additional cost to you. Please contact us at 1-866-JFK-1960, extension 41533. Alternately, email us at jfkmuseumstore@nara.gov

Pricing Policy

Despite our best efforts, a small number of the items on our website may occasionally be mispriced. If an item's correct price is higher than the stated price at the time you place your order, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Your order will not be modified nor will you be charged without your explicit consent.

Shipping Policy

Packages typically leave our facility within 2 business days. Please note that orders will not be shipped on Saturdays, Sundays, or Federal holidays, and will ship the next business day.

Overnight orders received after 3pm EST will not ship until the following business day.

The Authentic Kennedy Rocking Chair ships via freight at a flat rate of $150 for standard (3-5 weeks) delivery within the 48 contiguous United States. Express orders or International destinations will incur a higher delivery fee. If you are interested in Express or International delivery for the Kennedy Rocker, please call us at 1-866-JFK-1960, ext. 41533, or email us at jfkmuseumstore@nara.gov

The Authentic Kennedy Rocking Chair requires a signature to be delivered. The customer will be responsible for any storage fees incurred if not able to accept delivery within 3 days of first contact by the freighter.

Please note that the Great Seal Rug will incur additional shipping charges based on weight. Additional delivery time may also apply. Any additional charges can be found in the Item Description.

Orders shipped to more than one address are treated as separate orders and require separate shipping and handling.

 

International Orders

 

Orders shipping to destinations outside the United States may be subject to additional duties, customs fees, or taxes based on your country of residence and/or the order destination. These fees are the responsibility of the customer. Shipping rates listed for international orders are for the cost of postage and handling, and do not include duties, taxes, or customs fees.

Rates and delivery options with estimated time until delivery are listed below.

Continental United States

Merchandise Total

Standard
5-10 Business Days

Express
2 Business Days

Overnight
Next Business day. Order by 3pm EST, Monday-Friday

Up to $15.00

$7.00

$15.00

$17.00

$15.01- 30.00

$8.00

$16.00

$18.00

$30.01- 50.00

$9.00

$17.00

$19.00

$50.01- 75.00

$10.00

$18.00

$20.00

$75.01- 100.00

$11.00

$19.00

$22.00

$100.01- 200.00

$15.00

$22.00

$25.00

$200.01- 300.00

$25.00

$30.00

$33.00

$300.01- 400.00

$30.00

$35.00

$40.00

$400.01- 500.00

$35.00

$40.00

$45.00

Over $500.00

$40.00

$45.00

$50.00



Alaska and Hawaii

Merchandise Total

Standard
5-10 Business Days

Express
2-4 Business Days

Up to $15.00

$15.00

$25.00

$15.01- 30.00

$20.00

$30.00

$30.01- 50.00

$25.00

$35.00

$50.01- 75.00

$30.00

$40.00

$75.01- 100.00

$35.00

$45.00

$100.01- 200.00

$40.00

$50.00

$200.01- 300.00

$45.00

$55.00

$300.01- 400.00

$50.00

$60.00

$400.01- 500.00

$55.00

$65.00

Over $500.00

$65.00

$75.00



Destinations Outside the United States

(Rate listed is for postage and handling only. International orders may be subject to additonal duties, taxes, or customs fees based on desitnation, which are the responsibility of the customer.)

 

Merchandise Total

Standard
2-3 weeks

Express
1-2 weeks

Up to $15.00

$27.00

$45.00

$15.01- 30.00

$33.00

$50.00

$30.01- 50.00

$37.00

$55.00

$50.01- 75.00

$50.00

$60.00

$75.01- 100.00

$55.00

$65.00

$100.01- 200.00

$60.00

$70.00

$200.01- 300.00

$65.00

$75.00

$300.01- 400.00

$70.00

$80.00

$400.01- 500.00

$75.00

$85.00

Over $500.00

$80.00

$90.00